Last Updated: September 17, 2026 • New self-service purchases follow the billing policy below
Welcome to Notah! Before diving into the legal details, here's what you need to know:
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Notah AI LLC ("Notah," "we," "us," or "our") governing your access to and use of:
By accessing or using the Services, you confirm that:
We may modify these Terms from time to time. When we do:
To use certain features of the Services, you must create an account. You agree to:
We offer the following account types:
You are solely responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
You retain all ownership rights to the content you create, upload, or store using the Services, including:
To provide the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to:
Important Limitations:
You may use the Services for lawful personal or business purposes, including:
You agree NOT to:
Illegal or Harmful Activities:
Abuse of Services:
Your privacy is important to us. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.
Key privacy principles:
To operate, provide, support, secure, improve, and develop the Services, Notah may share, transfer, or otherwise make available certain User data, content, recordings, transcripts, metadata, or other information processed through the Services to selected third-party service providers, subprocessors, technology partners, infrastructure providers, artificial intelligence providers, and other partners acting on our behalf or supporting the Services.
We will take commercially reasonable measures to select reputable third parties and require appropriate safeguards designed to protect the confidentiality, privacy, and security of User data.
You acknowledge that information processed by such third parties may also be subject to their applicable terms, privacy policies, data-processing terms, and legal obligations. By using the Services, you authorize Notah to engage such third parties and permit the processing of your data as reasonably necessary for the purposes described above and in our Privacy Policy.
Notah does not sell User data to third parties for advertising purposes. Nothing in this section limits Notah's obligations regarding data protection, confidentiality, or security under applicable law.
Unless otherwise expressly agreed by Notah in writing, Notah reserves the right to determine the hosting location, cloud infrastructure, data center, hosting provider, and technical environment used to provide the Services.
If the Customer requests a specific hosting location, country, jurisdiction, cloud provider, private cloud, on-premises deployment, dedicated infrastructure, data residency arrangement, or other customized hosting requirement, Notah may charge additional fees to cover the associated setup, infrastructure, licensing, support, security, migration, maintenance, or operational costs.
Any such requirement, together with any applicable additional fees, will only be binding on Notah if expressly agreed and stated in the applicable final Commercial Proposal and/or Invoice issued by Notah.
Unless otherwise specified in the final Commercial Proposal or Invoice, the Customer acknowledges that Notah may select, change, or migrate its hosting infrastructure, location, or service providers at its discretion, subject to applicable law and Notah's obligations under these Terms.
Customer-specific hosting or infrastructure requirements are not included in the standard Service fees unless expressly stated otherwise in the applicable final Commercial Proposal or Invoice.
Policy version:
This policy applies to self-service subscriptions purchased from Notah AI LLC. It forms part of the checkout terms. Mandatory consumer rights under Saudi law always apply; an invoice or payment confirmation does not remove them.
Checkout shows the plan, purchased seats, service period, recurring amount in Saudi riyals and applicable VAT included in the final price before you authorize payment. Paid access starts after successful payment is verified.
Where you authorize automatic renewal, collection is due at the next renewal date shown in billing settings. A successful one-time payment alone does not authorize recurring collection. Keep your billing contact and payment details current.
You can request cancellation in Notah billing settings before the next renewal. Cancellation stops future renewal and takes effect at the end of the paid period; you keep paid access until then. You can withdraw a pending cancellation before it takes effect. If settings are unavailable, contact support@notah.ai with your request.
Plan and purchased-seat changes take effect at the next renewal after the required payment succeeds. The current paid plan and seats remain available until then. Pending invitations reserve seats and do not purchase additional seats.
Cancellation does not by itself refund the current period. Refund rights described below remain available. After a failed renewal, paid access has a seven-day grace period, then returns to Free access if payment remains unresolved. Cancellation or payment failure alone does not delete your content.
You may cancel a service contract and request a refund within seven days after contracting for the service if you have not used the service or received a benefit from it, subject to the applicable statutory exceptions. Creating an account or viewing billing information alone is not treated as using the paid service.
We review the purchase date and actual paid-service use when assessing a request. We do not apply a blanket “no refunds” rule or require you to waive mandatory consumer rights.
Contact us if a charge is duplicated, incorrect or unauthorized, or if paid access was not provided. We investigate the payment and service records and refund amounts that were not properly due. Report an unauthorized payment to your payment provider as well.
If service delivery is delayed more than fifteen days from the contract date or an agreed delivery date, you may cancel and recover the payments and delay-related costs to which you are entitled under Saudi law, subject to its force-majeure provisions. Rights relating to a defective, misdescribed or unprovided service remain unaffected.
For other requests after paid-service use or outside the statutory withdrawal period, we review the circumstances and any applicable contractual or legal entitlement. A review process does not make a statutory refund discretionary.
Email support@notah.ai from your account email where possible. Include the invoice or payment reference, payment date, amount and reason. Do not send full card details, CVV, passwords or one-time codes. We may ask for the minimum information needed to verify ownership and the transaction.
We acknowledge the request, provide a reference, review the relevant payment and service records, and confirm the outcome and reason in writing. We process refunds that are due without undue delay and within any applicable statutory deadline. The refund is returned through the original payment method where supported; if that is not possible, we agree a secure lawful alternative with you. Bank processing time varies, and we provide the refund reference and available status for follow-up. No store credit replaces a refund without your agreement.
Any required tax adjustment is documented with a credit note linked to the original invoice. We explain the amount and effect on paid access before applying a discretionary refund; mandatory remedies are not conditional on accepting unrelated changes.
Send complaints to support@notah.ai with your account email, the relevant invoice or request reference, a description of the issue and the resolution you seek. We acknowledge receipt, investigate the relevant records and provide a written outcome. If the issue remains unresolved, reply with the reference or escalate it to legal@notah.ai. You may also use the Saudi Ministry of Commerce consumer complaint channels, including 1900, without first obtaining our permission or completing our internal process.
An expressly agreed enterprise contract may set different commercial terms for that customer. It does not override mandatory legal protections. Existing contracts are not retrospectively changed by this policy.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
What this means: We work hard to provide a great service, but we cannot guarantee perfection. Technology can fail, and unexpected issues can occur.
These Terms and Conditions, the Services, and any contractual relationship between Notah and the Customer arising out of or relating to the Services, any subscription, Commercial Proposal, or Invoice shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles.
For Customers established or located in the Kingdom of Saudi Arabia, any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice shall be subject to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia.
For Customers established or located outside the Kingdom of Saudi Arabia, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice, including any dispute regarding its existence, validity, interpretation, performance, breach, or termination, shall be finally settled by arbitration administered by the Saudi Center for Commercial Arbitration ("SCCA") in accordance with the SCCA Arbitration Rules in effect at the time the arbitration is commenced.
The seat and legal place of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The arbitration shall be conducted in English unless otherwise agreed by the parties. Unless otherwise required under the applicable SCCA Arbitration Rules, the tribunal shall consist of one (1) arbitrator.
Notwithstanding the foregoing, Notah may pursue the recovery of undisputed, overdue, or otherwise payable amounts through any lawful collection method available to it, including payment processors, collection agencies, legal representatives, courts of competent jurisdiction, summary debt-recovery procedures, or other appropriate collection mechanisms in the jurisdiction where the Customer or its assets are located. The use of such collection mechanisms for amounts due shall not constitute a waiver of Notah's right to rely on the arbitration or jurisdiction provisions contained in this Section in relation to any other dispute.
Notah may also seek interim, conservatory, injunctive, protective, or other urgent relief from any court or competent authority where reasonably necessary to protect its intellectual property, confidential information, systems, data, security, property, or other legal rights, or to preserve assets pending final resolution of a dispute.
The Customer shall remain liable for all undisputed amounts properly due to Notah notwithstanding the existence of any separate dispute between the parties. To the extent permitted by applicable law, Notah may seek recovery of reasonable collection costs, legal fees, administrative costs, arbitration costs, court fees, and other expenses reasonably incurred in recovering overdue amounts or enforcing its contractual rights.
Where a final Commercial Proposal or other agreement expressly accepted by Notah specifies a different governing law or dispute-resolution arrangement for a particular Customer, that provision shall apply only to the extent expressly stated in that agreement. All other provisions of these Terms and Conditions shall remain in full force and effect.
If you have questions about these Terms or need support:
By using the Services, you acknowledge that:
Thank you for using Notah!
We're committed to providing transparent, fair, and ethical terms. If you have questions or concerns, we're here to help.