Notah Terms of Service

1. Introduction and Acceptance

1.1 About These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Notah AI LLC ("Notah," "we," "us," or "our") governing your access to and use of:

• The Notah web application at notah.ai and related domains
• The Notah browser extension
• Any related services, features, content, and applications (collectively, the "Services")

1.2 Your Agreement

By accessing or using the Services, you confirm that:

1. You have read, understood, and agree to be bound by these Terms
2. You have read and understood our Privacy Policy
3. You are at least 13 years old (or 16 in the European Economic Area)
4. If you are using the Services on behalf of an organization, you have the authority to bind that organization to these Terms

1.3 Changes to Terms

We may modify these Terms from time to time. When we do:

• We will update the "Last Updated" date at the top of this document
• For material changes, we will notify you via email, in-app notification, or a prominent notice on our website at least 30 days before the changes take effect
• Your continued use of the Services after changes become effective constitutes acceptance of the new Terms
• If you don't agree with the changes, you must stop using the Services and may delete your account

2. Account Registration and Security

2.1 Creating an Account

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Use a strong, unique password
• Not share your account credentials with others
• Not create multiple accounts for yourself (except guest accounts before registration)
• Not create accounts using automated means or under false pretenses

2.2 Account Types

We offer the following account types:

• Guest Account: Limited functionality, data stored locally on your device
• Registered Account: Full access to cloud sync, cross-device functionality, and all features
• Third-Party Authentication Accounts: Registration/sign-in through supported authentication providers, subject to their applicable terms

2.3 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately at security@notah.ai if you suspect unauthorized access

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3. Your Content and Intellectual Property

3.1 Your Ownership

You retain all ownership rights to the content you create, upload, or store using the Services, including:

• Notes (text, formatting, and metadata)
• Audio recordings and transcriptions
• Files, images, and other materials you upload
• Feedback and suggestions you provide

3.2 License You Grant to Us

To provide the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

• Store, process, and transmit your content
• Generate transcriptions from your audio recordings
• Create AI-powered suggestions and visualizations (e.g., knowledge graphs)
• Back up your data for reliability and disaster recovery
• Display your content to you across your devices

Important Limitations:

• This license exists solely to operate, provide, maintain, secure, support, develop, and improve the Services, including through authorized third-party service providers, subprocessors, and technology partners acting on our behalf.
• We will not use your content for advertising or sell it to third parties
• The license terminates when you delete your content or account, except where we must retain copies for legal or regulatory compliance

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Services for lawful personal or business purposes, including:

• Creating, organizing, and managing notes
• Recording and transcribing audio (with proper consent)
• Organizing knowledge and information
• Collaborating with others (when features become available)

4.2 Prohibited Conduct

You agree NOT to:

Illegal or Harmful Activities:

• Violate any applicable laws, regulations, or third-party rights
• Promote or engage in illegal activities, violence, harassment, or discrimination
• Impersonate others or misrepresent your affiliation with any person or entity
• Share content that is defamatory, obscene, pornographic, or harmful to minors

Abuse of Services:

• Attempt to gain unauthorized access to our systems, other users' accounts, or networks
• Introduce viruses, malware, or any malicious code
• Scrape, data mine, or use automated systems to extract data without permission
• Interfere with or disrupt the Services or servers
• Use the Services to send spam, phishing attempts, or unsolicited communications

5. Privacy and Data Protection

Your privacy is important to us. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy principles:

• Transparency: We clearly explain what data we collect and why
• User Control: You can access, correct, export, and delete your data
• Data Minimization: We collect only what's necessary to provide the Services
• Security: We implement industry-standard security measures
• No Sale of Data: We do not sell your personal information to third parties
• No Ads: We do not use advertising trackers or share data for behavioral advertising

5.1 Third-Party Service Providers and Partners

To operate, provide, support, secure, improve, and develop the Services, Notah may share, transfer, or otherwise make available certain User data, content, recordings, transcripts, metadata, or other information processed through the Services to selected third-party service providers, subprocessors, technology partners, infrastructure providers, artificial intelligence providers, and other partners acting on our behalf or supporting the Services.

We will take commercially reasonable measures to select reputable third parties and require appropriate safeguards designed to protect the confidentiality, privacy, and security of User data.

You acknowledge that information processed by such third parties may also be subject to their applicable terms, privacy policies, data-processing terms, and legal obligations. By using the Services, you authorize Notah to engage such third parties and permit the processing of your data as reasonably necessary for the purposes described above and in our Privacy Policy.

Notah does not sell User data to third parties for advertising purposes. Nothing in this section limits Notah's obligations regarding data protection, confidentiality, or security under applicable law.

6. Hosting Location and Infrastructure

Unless otherwise expressly agreed by Notah in writing, Notah reserves the right to determine the hosting location, cloud infrastructure, data center, hosting provider, and technical environment used to provide the Services.

If the Customer requests a specific hosting location, country, jurisdiction, cloud provider, private cloud, on-premises deployment, dedicated infrastructure, data residency arrangement, or other customized hosting requirement, Notah may charge additional fees to cover the associated setup, infrastructure, licensing, support, security, migration, maintenance, or operational costs.

Any such requirement, together with any applicable additional fees, will only be binding on Notah if expressly agreed and stated in the applicable final Commercial Proposal and/or Invoice issued by Notah.

Unless otherwise specified in the final Commercial Proposal or Invoice, the Customer acknowledges that Notah may select, change, or migrate its hosting infrastructure, location, or service providers at its discretion, subject to applicable law and Notah's obligations under these Terms.

Customer-specific hosting or infrastructure requirements are not included in the standard Service fees unless expressly stated otherwise in the applicable final Commercial Proposal or Invoice.

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Guarantees of accuracy, reliability, or completeness of content
• Warranties regarding uninterrupted, timely, secure, or error-free operation

What this means: We work hard to provide a great service, but we cannot guarantee perfection. Technology can fail, and unexpected issues can occur.

9. Governing Law, Dispute Resolution and Collection of Amounts Due

These Terms and Conditions, the Services, and any contractual relationship between Notah and the Customer arising out of or relating to the Services, any subscription, Commercial Proposal, or Invoice shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles.

For Customers established or located in the Kingdom of Saudi Arabia, any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice shall be subject to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia.

For Customers established or located outside the Kingdom of Saudi Arabia, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice, including any dispute regarding its existence, validity, interpretation, performance, breach, or termination, shall be finally settled by arbitration administered by the Saudi Center for Commercial Arbitration ("SCCA") in accordance with the SCCA Arbitration Rules in effect at the time the arbitration is commenced.

The seat and legal place of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The arbitration shall be conducted in English unless otherwise agreed by the parties. Unless otherwise required under the applicable SCCA Arbitration Rules, the tribunal shall consist of one (1) arbitrator.

Notwithstanding the foregoing, Notah may pursue the recovery of undisputed, overdue, or otherwise payable amounts through any lawful collection method available to it, including payment processors, collection agencies, legal representatives, courts of competent jurisdiction, summary debt-recovery procedures, or other appropriate collection mechanisms in the jurisdiction where the Customer or its assets are located. The use of such collection mechanisms for amounts due shall not constitute a waiver of Notah's right to rely on the arbitration or jurisdiction provisions contained in this Section in relation to any other dispute.

Notah may also seek interim, conservatory, injunctive, protective, or other urgent relief from any court or competent authority where reasonably necessary to protect its intellectual property, confidential information, systems, data, security, property, or other legal rights, or to preserve assets pending final resolution of a dispute.

The Customer shall remain liable for all undisputed amounts properly due to Notah notwithstanding the existence of any separate dispute between the parties. To the extent permitted by applicable law, Notah may seek recovery of reasonable collection costs, legal fees, administrative costs, arbitration costs, court fees, and other expenses reasonably incurred in recovering overdue amounts or enforcing its contractual rights.

Where a final Commercial Proposal or other agreement expressly accepted by Notah specifies a different governing law or dispute-resolution arrangement for a particular Customer, that provision shall apply only to the extent expressly stated in that agreement. All other provisions of these Terms and Conditions shall remain in full force and effect.

10. Contact Information

If you have questions about these Terms or need support:

• General Support: support@notah.ai
• Privacy Inquiries: privacy@notah.ai
• Legal Matters: legal@notah.ai
• Security Issues: security@notah.ai
• Accessibility: accessibility@notah.ai

11. Acknowledgment and Consent

By using the Services, you acknowledge that:

1. You have read and understood these Terms of Service
2. You have read and understood our Privacy Policy
3. You agree to be bound by these Terms
4. You understand your rights and obligations
5. You understand the limitations of liability and disclaimers
6. You have had the opportunity to seek legal advice if desired