Welcome to Notah! Before diving into the legal details, here's what you need to know:
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Notah LLC ("Notah," "we," "us," or "our") governing your access to and use of:
By accessing or using the Services, you confirm that:
We may modify these Terms from time to time. When we do:
To use certain features of the Services, you must create an account. You agree to:
We offer the following account types:
You are solely responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
You retain all ownership rights to the content you create, upload, or store using the Services, including:
To provide the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to:
Important Limitations:
You may use the Services for lawful personal or business purposes, including:
You agree NOT to:
Illegal or Harmful Activities:
Abuse of Services:
Your privacy is important to us. Our data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.
Key privacy principles:
To operate, provide, support, secure, improve, and develop the Services, Notah may share, transfer, or otherwise make available certain User data, content, recordings, transcripts, metadata, or other information processed through the Services to selected third-party service providers, subprocessors, technology partners, infrastructure providers, artificial intelligence providers, and other partners acting on our behalf or supporting the Services.
We will take commercially reasonable measures to select reputable third parties and require appropriate safeguards designed to protect the confidentiality, privacy, and security of User data.
You acknowledge that information processed by such third parties may also be subject to their applicable terms, privacy policies, data-processing terms, and legal obligations. By using the Services, you authorize Notah to engage such third parties and permit the processing of your data as reasonably necessary for the purposes described above and in our Privacy Policy.
Notah does not sell User data to third parties for advertising purposes. Nothing in this section limits Notah's obligations regarding data protection, confidentiality, or security under applicable law.
Unless otherwise expressly agreed by Notah in writing, Notah reserves the right to determine the hosting location, cloud infrastructure, data center, hosting provider, and technical environment used to provide the Services.
If the Customer requests a specific hosting location, country, jurisdiction, cloud provider, private cloud, on-premises deployment, dedicated infrastructure, data residency arrangement, or other customized hosting requirement, Notah may charge additional fees to cover the associated setup, infrastructure, licensing, support, security, migration, maintenance, or operational costs.
Any such requirement, together with any applicable additional fees, will only be binding on Notah if expressly agreed and stated in the applicable final Commercial Proposal and/or Invoice issued by Notah.
Unless otherwise specified in the final Commercial Proposal or Invoice, the Customer acknowledges that Notah may select, change, or migrate its hosting infrastructure, location, or service providers at its discretion, subject to applicable law and Notah's obligations under these Terms.
Customer-specific hosting or infrastructure requirements are not included in the standard Service fees unless expressly stated otherwise in the applicable final Commercial Proposal or Invoice.
Unless otherwise expressly stated in the applicable Commercial Proposal or Invoice, all subscription renewal payments are due thirty (30) days before the expiration of the then-current subscription term.
If the Customer does not wish to renew its subscription, the Customer must provide Notah with written notice of non-renewal at least thirty-one (31) days before the expiration of the then-current subscription term.
If Notah does not receive a valid non-renewal notice within this period, the subscription will be deemed approved for renewal, and Notah may automatically charge the Customer's authorized payment method or automatically issue a renewal Invoice, as applicable, thirty (30) days before the subscription expiration date.
Once the renewal Invoice has been issued or the renewal payment has been charged, the renewal will be considered binding and non-cancellable unless otherwise agreed by Notah in writing.
Notah may send renewal and payment reminders approximately:
Such notices may be sent to the Customer's designated primary contact email address, displayed through the Notah dashboard, or communicated through any other reasonable electronic method made available by Notah.
The Customer is responsible for ensuring that its contact information, billing information, and authorized payment method remain accurate and up to date. Failure to receive a renewal reminder, email, dashboard notification, Invoice, or other notice does not remove or delay the Customer's payment obligations and does not constitute notice of non-renewal.
If payment has not been received by the applicable subscription expiration date, Notah may suspend or pause the Customer's account and access to the Services.
A suspended account may remain in suspended status for up to ninety (90) days following the subscription expiration date. During this period, access to some or all Services may be restricted, and Notah will have no obligation to continue providing active Service functionality.
If all outstanding amounts are paid during the ninety (90) day suspension period, Notah may restore the Customer's account, subject to any applicable reactivation requirements or charges.
If full payment has not been received within ninety (90) days following the subscription expiration date, Notah may consider the subscription cancelled and terminate the Customer's account.
Following such cancellation, Notah will retain the Customer's available data for fourteen (14) calendar days, unless a different retention period is required by applicable law or expressly agreed in writing.
During this fourteen (14) day period, the Customer may request access to or export of its available data in accordance with Notah's applicable procedures.
After the fourteen (14) day retention period, Notah may permanently delete, anonymize, or otherwise dispose of the Customer's data, including recordings, transcripts, files, account information, and other content associated with the terminated account, subject to applicable law, backup retention requirements, legal obligations, and Notah's Privacy Policy.
The Customer is responsible for exporting or retrieving any data it wishes to retain before the applicable deletion period expires.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
What this means: We work hard to provide a great service, but we cannot guarantee perfection. Technology can fail, and unexpected issues can occur.
These Terms and Conditions, the Services, and any contractual relationship between Notah and the Customer arising out of or relating to the Services, any subscription, Commercial Proposal, or Invoice shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles.
For Customers established or located in the Kingdom of Saudi Arabia, any dispute, claim, controversy, or proceeding arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice shall be subject to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia.
For Customers established or located outside the Kingdom of Saudi Arabia, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, any subscription, Commercial Proposal, or Invoice, including any dispute regarding its existence, validity, interpretation, performance, breach, or termination, shall be finally settled by arbitration administered by the Saudi Center for Commercial Arbitration ("SCCA") in accordance with the SCCA Arbitration Rules in effect at the time the arbitration is commenced.
The seat and legal place of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The arbitration shall be conducted in English unless otherwise agreed by the parties. Unless otherwise required under the applicable SCCA Arbitration Rules, the tribunal shall consist of one (1) arbitrator.
Notwithstanding the foregoing, Notah may pursue the recovery of undisputed, overdue, or otherwise payable amounts through any lawful collection method available to it, including payment processors, collection agencies, legal representatives, courts of competent jurisdiction, summary debt-recovery procedures, or other appropriate collection mechanisms in the jurisdiction where the Customer or its assets are located. The use of such collection mechanisms for amounts due shall not constitute a waiver of Notah's right to rely on the arbitration or jurisdiction provisions contained in this Section in relation to any other dispute.
Notah may also seek interim, conservatory, injunctive, protective, or other urgent relief from any court or competent authority where reasonably necessary to protect its intellectual property, confidential information, systems, data, security, property, or other legal rights, or to preserve assets pending final resolution of a dispute.
The Customer shall remain liable for all undisputed amounts properly due to Notah notwithstanding the existence of any separate dispute between the parties. To the extent permitted by applicable law, Notah may seek recovery of reasonable collection costs, legal fees, administrative costs, arbitration costs, court fees, and other expenses reasonably incurred in recovering overdue amounts or enforcing its contractual rights.
Where a final Commercial Proposal or other agreement expressly accepted by Notah specifies a different governing law or dispute-resolution arrangement for a particular Customer, that provision shall apply only to the extent expressly stated in that agreement. All other provisions of these Terms and Conditions shall remain in full force and effect.
If you have questions about these Terms or need support:
By using the Services, you acknowledge that:
Thank you for using Notah!
We're committed to providing transparent, fair, and ethical terms. If you have questions or concerns, we're here to help.