Subscription cancellation and refunds

Monthly subscriptions and renewal

Checkout shows the plan, purchased seats, service period, recurring amount in Saudi riyals and applicable VAT included in the final price before you authorize payment. Paid access starts after successful payment is verified.

Where you authorize automatic renewal, collection is due at the next renewal date shown in billing settings. A successful one-time payment alone does not authorize recurring collection. Keep your billing contact and payment details current.

Cancel or change a subscription

You can request cancellation in Notah billing settings before the next renewal. Cancellation stops future renewal and takes effect at the end of the paid period; you keep paid access until then. You can withdraw a pending cancellation before it takes effect. If settings are unavailable, contact support@notah.ai with your request.

Plan and purchased-seat changes take effect at the next renewal after the required payment succeeds. The current paid plan and seats remain available until then. Pending invitations reserve seats and do not purchase additional seats.

Cancellation does not by itself refund the current period. Refund rights described below remain available. After a failed renewal, paid access has a seven-day grace period, then returns to Free access if payment remains unresolved. Cancellation or payment failure alone does not delete your content.

Your right to cancel an unused service

You may cancel a service contract and request a refund within seven days after contracting for the service if you have not used the service or received a benefit from it, subject to the applicable statutory exceptions. Creating an account or viewing billing information alone is not treated as using the paid service.

We review the purchase date and actual paid-service use when assessing a request. We do not apply a blanket “no refunds” rule or require you to waive mandatory consumer rights.

Payment errors, unavailable service and other rights

Contact us if a charge is duplicated, incorrect or unauthorized, or if paid access was not provided. We investigate the payment and service records and refund amounts that were not properly due. Report an unauthorized payment to your payment provider as well.

If service delivery is delayed more than fifteen days from the contract date or an agreed delivery date, you may cancel and recover the payments and delay-related costs to which you are entitled under Saudi law, subject to its force-majeure provisions. Rights relating to a defective, misdescribed or unprovided service remain unaffected.

For other requests after paid-service use or outside the statutory withdrawal period, we review the circumstances and any applicable contractual or legal entitlement. A review process does not make a statutory refund discretionary.

How to request and receive a refund

Email support@notah.ai from your account email where possible. Include the invoice or payment reference, payment date, amount and reason. Do not send full card details, CVV, passwords or one-time codes. We may ask for the minimum information needed to verify ownership and the transaction.

We acknowledge the request, provide a reference, review the relevant payment and service records, and confirm the outcome and reason in writing. We process refunds that are due without undue delay and within any applicable statutory deadline. The refund is returned through the original payment method where supported; if that is not possible, we agree a secure lawful alternative with you. Bank processing time varies, and we provide the refund reference and available status for follow-up. No store credit replaces a refund without your agreement.

Any required tax adjustment is documented with a credit note linked to the original invoice. We explain the amount and effect on paid access before applying a discretionary refund; mandatory remedies are not conditional on accepting unrelated changes.

Complaints and separately agreed contracts

Send complaints to support@notah.ai with your account email, the relevant invoice or request reference, a description of the issue and the resolution you seek. We acknowledge receipt, investigate the relevant records and provide a written outcome. If the issue remains unresolved, reply with the reference or escalate it to legal@notah.ai. You may also use the Saudi Ministry of Commerce consumer complaint channels, including 1900, without first obtaining our permission or completing our internal process.

An expressly agreed enterprise contract may set different commercial terms for that customer. It does not override mandatory legal protections. Existing contracts are not retrospectively changed by this policy.